People tend to allow their own expectations, whether conscious or not, to affect their perceptions and responses. I’ve seen it over and over in marriage counseling, when either spouse in a relationship has expectations that they believe should be met; but often those expectations are unrealistic or haven’t been identified and communicated, resulting in frustration and conflict. The same happens in an organization, when expectations have not been appropriately identified and communicated. In your experience, how have you seen the importance of calibrating expectations? Please share in the comment box below.