“Effective team performance begins with the leader’s mental model of the situation. This mental model reflects not only the components of the problem confronting the team, but also the environmental and organizational contingencies that define the larger context of team action, . . . and what solutions are possible in this context.” (Northouse, 2013, p. 290)
Northouse, P. G. (2013). Leadership: Theory and practice (6th ed.). Thousand Oaks, CA: SAGE Publications.
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